ABOUT IVRS
Interactive Voice Response System (IVRS) is the generic term given to applications that allows a caller to interact directly with information storing in a computer's database through a touch-tone phone.
IVRS is a text-to-speech technology which simulate operator, allowing users by using touch-tone signal to interact and access information from the database. Users are able to use "tone" as a language to get their answers in a spoken way.
In facts, IVRS has been using widely during our daily life and it make operations more efficient and cost saving.
It enhances the job of operator, make their work more efficient. Users can dial up to get real-time information quickly and accurately, which avoid any fragmentation of information due to human error.
You can predict and preset answers for customers repeative question save employee's time and effort on that.
This greatly increases the productivity of an employee. So you could able to fully utilize your business resources to increases the level of services to your customers and provide 24 / 7 service to increase your benefit greatly with little expenses.
Application of IVRS
IVRS can be widely used in daily life. IVRS can be used as complicatedly in banking or finance industry, but it can also be as simple as an answering machine.
Banking- Clients able to check its own account inquires, make transfers, or operate their account through IVRS. Banks can post promotional voice messages and FAQ to clients.
Brokerage- Users can check portfolio, account balance, and trade through IVRS. Also, users can use "Fax-on-Demand" feature to get graph or chart anytime they want. Users can get the stock quote more accurately through IVRS.
Insurance- Clients able to check their policies or claim status anytime.
Government- Government could use IVRS to do automated election polling, surveys, questionnaires, and emergency notifications.
Educations- Universities could use IVRS for course registrations, selections, and check availability to make the whole process more efficient.
